The GenShift: From Tension to Teamwork

The workforce is more diverse than ever — especially when it comes to age. Combining five generations in the workforce creates opportunities for mutual learning as well as potential conflicts.

In “The GenShift: From Tension to Teamwork,” Katherine Jeffery, PhD, a generational strategist, will explain the different expectations and experiences of all generations in the workplace.

She will then be joined by Kendra Abercrombie, Legal Recruiting & Professional Development Manager at Willkie Farr & Gallagher, and Julia Roundtree Livingston, DEI Manager at the Commission on Professionalism, to explore how lawyers can navigate generational differences and create workplaces where everyone feels valued.

As a result of taking this course, attorneys will:

  • Identify and understand the five generations in the legal workplace.
  • Learn about the different communication and work preferences of each generation.
  • Develop strategies to navigate friction with colleagues and clients across generations.
  • Learn the value of embracing generational differences in fostering successful, efficient, and culturally intelligent workplaces.

This session was presented at the 2025 Future Is Now: Legal Services conference. The course is approved for 1.0 hour of diversity and inclusion CLE credit in Illinois.

Before Launching the Course

  1. To receive CLE credit, complete the CLE Feedback & Attestation Survey at the end of the course. You will automatically be prompted to take the survey upon finishing the course.
    You must list your correct ARDC number in the survey. Please take a moment to locate it. You will not receive CLE credit if you do not complete the survey or use an incorrect ARDC number.
    If you received Illinois CLE credit for attending the 2025 Future Is Now: Legal Services conference, you are not eligible to receive additional credit for this course before April 25, 2027.
  2. For the most reliable experience, launch this course in the latest version of one of the recommended web browsers below.

    Windows: Microsoft Edge, Google Chrome, Firefox (*Internet Explorer [IE] Mode isn’t supported in Microsoft Edge)
    Mac: Safari, Google Chrome, Firefox
    Mobile: Safari, Google Chrome

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