Client Service: The Legal Profession’s Top Priority

client service priorityYear after year, we continue to see major advancements in technology. However, as we progress, our patience becomes thinner and thinner. We live in a world of immediacy, demanding instant gratification. When we want something, we want it now – and in mint condition.

As lawyers, our current and prospective clients make the same demands of us. The service we provide must be of the highest caliber. BUT, it must also be efficient, accessible, and affordable.

So, what’s a lawyer to do? The answer is two-fold. It requires both the individual and the profession to adapt.

Legal Service Delivery is Changing in Illinois

The good news is that we are changing. This month alone in Illinois, the legal profession has taken major steps to prioritize client demands. We’ve embraced multi-jurisdictional legal service offerings, considered collaboration with lawyer matching services, and put forth more concrete plans that better serve clients in our succession plans.

But it can’t stop there. Individually when we run our practices, we have to put our clients first. How can we make the experience more enjoyable and rewarding for each of them? How can we deliver our services more efficiently without jeopardizing our knowledge and legal expertise?

Below are a few ways YOU can better serve your current clients and grow your practice today:

How YOU Can Deliver Top-Notch Legal Services

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Erika Kubik

Erika Kubik

Former Communications Specialist at Illinois Supreme Court Commission on Professionalism
Erika is the former Communications Specialist for the Illinois Supreme Court Commission on Professionalism. She successfully developed strategies to increase 2Civility’s social presence across channels. As a recent graduate of Bradley University, Erika received her Bachelor of Arts studying Public Relations and Social Media Marketing where her passion for writing and brand development took flight. Outside of the office, Erika works to develop her own personal brand as she takes on Chicago for the first time having grown up just outside of the Greater St. Louis area. Though she may not be accustomed to the deep dish pizza as a Celiac, she has found the Windy City to be quite accommodating to her active lifestyle as a runner and fitness fanatic.
Erika Kubik

2 thoughts on “Client Service: The Legal Profession’s Top Priority

  1. How are pro se litigants going to file documents (litigation forms, etc. ) with the court. How will they learn to E-File.

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