When was the last time you evaluated your legal services in terms of client expectations? How about your legal marketing plan? For most, it’s rarely, if ever. Yet, we work in a service industry. While the maxim “the customer is…
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Many people don’t seek legal assistance because they simply don’t know that they need legal help. They don’t realize they have a legal problem that has a legal solution. This education gap is where the access to justice issue begins,…
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Do junk and spam emails overflow your inbox? What about those emails that appear to be from a friend or colleague, but you’re not quite sure? Or an unsolicited business opportunity that seems too good to be true? Cybercriminals bombard…
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Social media has changed the way we communicate and live. It’s an empowering tool for many people worldwide. Social media is also an extraordinary source of evidence. Our digital footprint grows daily with every photo posted, status updated and video…
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You become a better problem solver by solving a lot of problems. In theory, a more experienced legal professional becomes a better problem solver. They’ve experienced the clear, common paths to address clients’ needs. They’ve tackled those crazy outlier circumstances…
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Equal Justice is a basic right that is fundamental to democracy in this State, and the integrity of this State and this State’s justice system depends on protecting and enforcing the rights of all people. — Illinois Equal Justice Act,…
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In 2018, the Illinois Supreme Court Commission on Professionalism continued to deliver and further develop its unique Courthouse Professionalism Training. This training program brings together representatives from every segment of the courthouse to consider ways they can increase their professionalism…
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Sure, you’ve been on the receiving side of learning your entire life. From parents to teachers, coaches, and colleagues, your fundamental years were likely rooted in education. As a new lawyer, it’s time to start advancing professionally. It’s time to…
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“We start with the customer, and work backwards.” – Jeff Bezos, CEO of Amazon With a decade of candles shining brightly on its birthday cake, legal practice management software company Clio continues to show it is a leader in legal…
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QUESTION: Several years back we added credit card billing to our options for client bill payment, including through an online secured platform. Our bill collection rates dramatically increased along with how fast a bill was paid with emailed invoices. It was…
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It’s all too common to find law firms busting at the seams with an avalanche of paper. Some might say it’s in our nature. The importance of “the original” of a document begins in the hallowed halls of law school….
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As the #MeToo movement maintains its impact across the nation, the legal industry continues to respond. Law firms, law departments, bar associations, and even the judiciary are reviewing sexual harassment policies, examining reporting procedures and structures, and fostering dialogue meant…
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