client satisfaction

Legal Trends Report Emphasizes Client Satisfaction

“We start with the customer, and work backwards.” – Jeff Bezos, CEO of Amazon With a decade of candles shining brightly on its birthday cake, legal practice management software company Clio continues to show it is a leader in legal…
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The Future Is Now 2.019

What’s NOT Going To Change?

I had the pleasure of closing The Future is Now: Legal Services 2.018 conference earlier this month. The day was exhilarating.  From Chief Justice Karmeier’s opening remarks until the last town hall meeting, about 400 participants were challenged to incorporate…
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Data Driven Law Practice

Data Driven Law Practice Starts Now

Don’t be deceived. Many of our conference goers casually refer to our 2Civility annually hosted conference as the Futures Conference. But one must pay particular attention to the actual name itself: The Future is Now: Legal Services 2.018 The profession…
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Justice Gap

You Are the Answer to the Access to Justice Gap

“Stop asking what the answer is, be the answer.” Toussaint Romain, former Assistant Public Defender of the Charlotte Mecklenburg Public Defender’s Office, challenged all attendees with this statement at the end of the third annual Illinois Supreme Court Commission on…
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Innovation is More than Having an App

In the last of our conference preview blogs, I highlight two of our speakers who will expand our thinking about the meaning of innovation. When we talk about innovations in law, many of us go right to technology.  The advice…
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How to Close the Access to Justice Gap?

Do most people in this country believe the words of the U.S. Pledge of Allegiance?  Does our republic truly stand for “liberty and justice for all”? The gap between the words of our Pledge of Allegiance and the experience of…
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future law legal profession path

The Path Forward Begins with Engagement

Who gets the benefit of the doubt?  Too often it has been those who look or act like those in power.  This is an unproductive paradigm that we cannot afford to hold up in the legal profession any longer. The…
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seek answers

Seek Answers in an Ever-Changing Profession

The advancement of legal technology and artificial intelligence is changing the nature of our work. And the pace of this technological progress is not slowing down. It’s merely the beginning of a technological revolution.   As our world is changing, lawyers are adapting. They are forming task forces, launching start-ups, developing apps, and participating…
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